Refund Policy at Druzycart
At Druzycart, we strive to provide you with a satisfying shopping experience, and your happiness with our jewelry and watches is our top priority. Our Refund Policy is designed to ensure transparency and fairness in the rare event that you are not completely satisfied with your purchase.
Returns Eligibility:
- To be eligible for a refund, items must be in their original condition, unworn, and in the original packaging.
- Returns are accepted within 30 days from the date of purchase.
Initiating a Refund:
- Contact Us: Prior to returning the item, please reach out to our customer support team at contact@druzycart.com, providing your order details and the reason for the return.
- Authorization: Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
- Return Shipment: Pack the item securely, include the RA number on the package, and ship it to the address provided by our customer support team.
Refund Process:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- Upon approval, we will initiate the refund to your original method of payment.
Refund Timeframe:
- The processing time for refunds may vary, but we strive to complete the process within 7-10 business days after receiving the returned item.
Non-Refundable Items:
- Customized or engraved items are non-refundable unless there is a manufacturing defect or error on our part.
Shipping Costs:
- Shipping costs are non-refundable, and customers are responsible for the return shipping expenses unless the return is due to a manufacturing defect or an error on our part.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately, providing clear photos of the item and packaging. We will arrange for a replacement or issue a refund.
Cancellation Policy:
- Orders can be cancelled within 24 hours of purchase. Once the order has been processed or shipped, cancellations are not possible.
Contact Us:
- If you have any questions or concerns regarding our Refund Policy, please feel free to reach out to us at contact@druzycart.com.
Thank you for choosing Druzycart. We are committed to making your shopping experience delightful, and our refund policy is designed to provide peace of mind and assurance in your interactions with us.